Privacy Policy

Introduction

Welcome to Quantum Storm Hotel ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website located at quantumstormex.info.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information (credit card details, billing address)
• Government-issued identification for check-in purposes
• Preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Location data (when permitted)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and prevent fraud
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and regulations
• Maintain security and safety at our facilities

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety and security of our guests and staff
• With Your Consent: When you explicitly agree to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security practices
• Secure disposal of personal information when no longer needed

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for marketing communications
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact our Privacy Officer using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Ensure website security and functionality

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and applicable legal requirements.

Third-Party Links and Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: